End of the receipt: consumer associations opposed to the default deletion – Le Figaro

For associations, the receipt remains “a tool for managing the family budget”, which makes it possible to “verify the accuracy of the amount of the transaction”. Most of the consumer associations that are members of the National Consumer Council, in particular UFC-Que Choisir or Familles Rurales, opposed on Tuesday the default abolition of the till receipt planned from 2023, claiming that the printing of a ticket is “systematically offered”. Twelve consumer associations, out of the fifteen that make up the joint advisory body that is the National Consumer Council, consider that removing the till receipt “by default” “results in depriving consumers of a real choice, and as a consequence of their rights”. Read the “Open account” file: find all the episodes of our series on the purchasing power of the French At the heart of the debate, a decree implementing the anti-waste law which provides for “the prohibition of ‘automatic in-store ticket printing from January 1, 2023’, with the aim of reducing waste production. The National Consumer Council is currently being consulted on this decree, explain the consumer associations, which oppose its current wording. “The government’s plan provides that, with exceptions”, in particular the purchase of certain so-called “durable” goods, bank card operations canceled or subject to credit, the printing of receipts as receipts credit card “would be deleted by default, regardless of the amount and nature of the purchases”.
“Consumers would only be informed, by way of display at the cash desk, that if they wish to obtain a ticket, they will have to expressly request it”, continue the Adeic, the Afoc, the ALLDC, the Cnafal, the CNAFC, CSF, Families of France, Fnaut, Rural Families, Indecosa-CGT, UFC-Que Choisir and Unaf. Read alsoRise in agricultural prices: no impact yet on the receipt These associations believe that “the right for a consumer to obtain a receipt will only really be preserved if the choice is systematically offered to him”. In defense of the receipt, several arguments in their eyes: it remains “a tool for managing the family budget”, makes it possible to “verify the accuracy of the amount of the transaction” and constitutes an “essential proof of purchase to take advantage of legal or commercial warranties”. They also consider that the replacement of the printed receipt by sending it by e-mail “opens the way to a forced dematerialization of the receipt”, “likely to facilitate via marketing techniques the creation of databases by merchants”.