The Oui.sncf site changes its name and becomes SNCF Connect – Le HuffPost

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TRANSPORTS – The oui.sncf site will change its name to be called sncf-connect.com in January 2022, at the same time as a application making it possible to combine passenger information and the purchase of tickets, indicated this Tuesday, December 7, the SNCF.

By merging oui.sncf –formerly voyages-sncf.com, the merchant site – and The SNCF Assistant – the passenger information application – in a site and an application called SNCF Connect, it wants “to be able to offer all the richness of the offer (…) and of give the customer something simple ”, described Anne Pruvot, Managing Director of e.Voyageurs SNCF.

The launch of #SNCFConnect in 2022 demonstrates our desire to simplify and increase the digital experience: connect our customers and regions in a single gesture
The detail of our roadmap: https://t.co/BDbJhlpeQy

– Anne Pruvot (@Anne_Pruvot) December 7, 2021

It also wants to be able to “multiply” its services and functionalities. The site also called Oui.sncf specifies that SNCF Connect will notably make it possible to “prepare your itinerary by train, bus, metro (…), buy or top up your transport tickets, exchange or have you reimbursed for your train tickets, inform you real-time traffic conditions … and much more ”.

“The idea is to be able to do everything in a single gesture, to launch research in natural language and to enrich the offer with more than 170 functionalities and 4000 passenger scenarios against 800 for Oui.SNCF”, further details in BFM business Benoît Bouffart, SNCF Connect Products & Tech Director.

However, the application will not take into account the offers of competitors to SNCF, at least initially, adds BFM business.

Increase turnover by nearly 2 million euros

The oui.sncf site and application total 450 million visits per year and the SNCF Assistant application, downloaded 16 million times, responds to an average of one million route searches each day, noted Anne Pruvot.

Oui.sncf currently has 11 million “active customers”, who have purchased a ticket in the last twelve months, half having done so at least once in the 24 hours before departure.

The goal is to increase its turnover from 4.3 billion to 6.5 billion euros by 2025, noted Anne Pruvot, who also wants to sell the know-how of the company to communities local.

“The digital factory of the SNCF group”, e.voyageurs SNCF – a subsidiary of SNCF Voyageurs – must be renamed SNCF Connect & Tech in January, also indicated its boss. It employs around 1,500 people.

See also on Le HuffPost: On the way to Fort Boyard, Nabilla becomes an SNCF controller