Codacons: “Dazn refunds. If it does not solve problems, sell rights”

Dazn has to reimburse users. And, if it doesn’t solve the problems, it has to give up the rights. This is the position that Codacons illustrated in a press release, after the problems that characterized the broadcasting of the matches of the first day of the Serie A 2021-2022. “If anyone is optimistic about the approach to the second day of the championship – after the controversy, protests and complaints from thousands of users who have encountered connection problems during the Serie A starting weekend – Codacons recalls that no one had foreseen the problems of recent days, and that now sportsmen from all over Italy want to see concrete steps forward and not announcements of good wishes. If this does not happen, once again, it will be the demonstration of the inability on the part of the network and its partners to guarantee a service up to the occasion “, reads a note. The Codacons, at the same time, “once again asked firmly to indemnify all users involved in the inefficiencies, through automatic reimbursements equal to the cost of the single game, under penalty of unavoidable compensation actions to protect consumers and fans. Someone must in fact remember that the users have paid to the platform, and this year more than in previous years, an often inefficient service. Of the two: either Dazn manages to restore adequate service standards, compensating the users involved, or it must give up the idea of ​​transmitting started – given the obvious inadequacy of its performance – and to transfer its rights to others “.” The Association had undertaken in recent weeks to ensure the improvement of the quality of the service and compliance with the Agcom provisions, so that plus the inefficiencies of the past years; anomalies and problems capable of causing damage to Dazn customers who, upon payment of an onamento, they had not received adequate service: and in a complaint to the Antitrust in 2018 we had already reported ‘the continuous and sudden interruptions, the delays in the connection, the unavailability of the app for some devices and the delay in real-time transmission of the game due to slow streaming ‘. Now we are forced to follow up on that commitment, given the recurrence of the situation. Therefore we ask for immediate refunds in favor of all subscribers due to the inability to use the purchased service. Who, in fact, is in possession of Dazn packages and has not been able to watch the game on TV, or has suffered continuous signal interruptions, has the right, according to the civil code, to obtain a refund of the amount paid, in proportion to the inconvenience suffered. “, concludes the note.