NewsSportsDazn, Codacons: "Refunds for Serie A match problems"

Dazn, Codacons: “Refunds for Serie A match problems”


First day of Serie A and first technical problems for Dazn, notes the Codacons which indicates that yesterday “a disservice already occurred last year has resumed. Signal problems, as well as video quality, for Dazn: images blocked, then restarted, then they disappeared completely, then returned, then interrupted again “underlines the association. Read also “A few minutes”, replies the company, “but not everyone is like that (and even if it were, the problem would remain). The nightmare of all fans, but above all a mockery for users – who have paid, and this year more than in previous years, an often inefficient service. In recent weeks, Codacons had undertaken to monitor the improvement of the quality of the service and compliance with the Agcom provisions, so that there were no more inefficiencies capable of causing damage of Dazn customers who, in the face of the payment of a subscription, had not received an adequate service in previous years “continues the note.” Now we are forced to follow through on that commitment, given the recurrence of the situation. Therefore we ask for immediate refunds in favor of all subscribers due to the impossibility of using the purchased service. Those who, in fact, are in possession of Dazn packages and have not been able to watch the game on TV, or have suffered continuous interruptions of and the signal has the right, according to the civil code, to obtain reimbursement of the amount paid, in proportion to the inconvenience suffered “, states the Codacons.

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