• Sat. Oct 16th, 2021

Non-refunds Ryanair, maxi fine to the airline

Byeditorial

May 24, 2021

Flight refunds and Covid emergency, fine of 4.2 million to Ryanair. The Competition and Market Authority has sanctioned the low cost company for unfair commercial practices. The company, once the travel restrictions, linked to the Coronavirus emergency, had not reimbursed consumers the cost of tickets for flights canceled after June 3, 2020. In recent days, the Antitrust Authority for the same reasons had also sanctioned easyJet for 2.8 million euros and Volotea for 1.4 million euros. According to the Authority, the three companies engaged in a seriously improper conduct that did not comply with the fee of professional diligence when – once the travel restrictions were over – they proceeded with numerous cancellations of flights scheduled and offered for sale, always using the reason for the health emergency. and continuing to issue vouchers without proceeding with the reimbursement of the price paid for the canceled tickets.Moreover, misleading and omitting information was provided to consumers about their rights and the recognition of the monetary reimbursement was hindered and delayed, through methods and procedures to induce – and in some cases even forcing – the consumer to choose and / or accept the voucher instead of the refund. For some companies, other misconduct has been ascertained, such as the failure to recognize a refreshment in the case of cancellation of the trip due to the new pandemic situation or the affixing of obstacles to f ration of vouchers already issued: for example, by forcing the use of a paid telephone number to be able to use the vouchers, by not making the monetary reimbursement upon expiry of the same or still not providing for the duration of 18 months as established by the emergency legislation. as regards Ryanair, the advertising campaign disseminated through the main media – again starting from June – was also considered misleading and focused on the possibility of changing the flight for free (through the claim ‘No change penalties’ or similar) where On the other hand, the company applied higher rates for the new flight chosen by the consumer than those that were simultaneously charged on its booking system and in any case provided for the penalty if the flight change took place within 7 days prior to departure. for a total of € 8.4 million, Ryanair, easyJet and Volotea will have to present the measures pe r comply with the Authority’s provision.

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