• Wed. Oct 27th, 2021

PayPal completes the ecommerce experience with Happy Returns box-free returns

Byeditorial

May 19, 2021

The US payment platform PayPal completes the entire online purchase process including after-sales services through the acquisition of Happy Returns. After having extended the payment platform of PayPal itself and having included the pre-purchase experience in its offer with the acquisition of Honey in 2019 which allows you to receive a notification in case of discounts on products or coupons to be exploited on the stores , the US company also adds an important post-purchase service to its growth path. Happy Returns is a platform launched in 2015 to provide in-person returns without boxes following online orders. The company has always focused on the three pillars: improving the customer experience, making returns less expensive for the merchant and saving on packaging material in terms of environmental pollution. This transaction completes PayPal’s business plan which, through the mouth of its CEO Dan Schulman, announces the launch of a next-generation digital wallet with personalized financial services and payments and presents this further piece of its growth as a complement to the entire experience. purchase. Instead, from the platform they communicate: “We started Happy Returns almost six years ago with the mission of making returns better for buyers, retailers and the planet. At that time, we saw that returning goods purchased online was wasteful, expensive and cumbersome for everyone involved. We introduced box-free in-person return pickup as a solution, providing a better experience for shoppers that lowered costs for merchants and brought sustainability to the planet. The progress of Happy Returns since then has been astounding. Today, our network includes more than 2,600 delivery points, in over 1,200 metropolitan areas in every state in the continental United States (plus Washington, DC). (…) That is why today we are thrilled to announce that we have joined forces with PayPal to accelerate our growth and extend our impact. As part of PayPal, Happy Returns will continue to offer the best return experience for retailers and buyers. Our technology and platform will facilitate PayPal beyond payments in the post-purchase experience. With the support of PayPal, we will also focus on improving our platform and expanding our presence, all with the aim of providing more customers with the simplest, cheapest and most environmentally friendly way to make and process returns. ” Italy, PayPal has instead closed a collaboration with the payment institution of Enel X PayTipper to facilitate PayPal as an alternative payment method for duties, taxes, utilities, fees, stamps, membership fees and everything related to Public Administrations, universities, the ASLs and schools. With the collaboration between PayPal and PayTipper, the pagoPA system allows you to have an additional digital payment method that can count on almost 9 million active accounts in Italy.

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