Chaos flights, wrath Codacons: “Ready collective action for the injured”

“It is shameful, there is no protection for citizens. We are ready to collect support for a collective action by all passengers who from now on suffer discomfort on the departures front, in order to be compensated. in their infringed rights “. To affirm this to Adnkronos, speaking on the chaos flights throughout Europe these days, is the president of Codacons Carlo Rienzi, who underlines: “The action will not only be against the individual airlines, but also towards the supervisory and control bodies , and especially towards the Antitrust “. In this regard, Rienzi explains that “we are preparing a form that will be published on our website in these hours, where anyone who will suffer damage from a ruined vacation due to flight cancellation will be able to take action against the airlines”. This is a compensation “which is added to that provided for by EU legislation – Rienzi said – and concerns those who will not be able to reach the holiday destination or will lose days of vacation”. Regarding the chaos of air transport, Codacons also makes it known that today it has presented an urgent request to ENAC and to the Minister of Sustainable Infrastructures and Mobility, Enrico Giovannini, asking for the opening of a crisis table with consumers and airlines. “The flurry of flight cancellations recorded in the last period will also affect Italian travelers, especially during the summer holidays and the departures of citizens – explains Codacons – A situation that could involve hundreds of thousands of users who risk not only of missing the flight, but also of not being able to reach the holiday destinations, losing the amount already paid for stays and services “. In this sense “we believe it is essential to open a discussion table with Enac, Mims, consumer associations and airlines, aimed at studying the measures to better protect the rights of travelers in this delicate situation and restore with immediate effect the Adr (Alternative Dispute Resolution) with air carriers, in order to allow users who suffer disruptions to obtain reimbursements and indemnities in an easy and fast way, on a par with what has been done between Codacons and Ryanair “. About 41 thousand flights have been canceled by airlines for the summer period in recent days alone, cutting about 6.5 million tickets and severely reducing connections. Codacons had already raised the alarm a few days ago, stressing that “the cause would be to be found in the shortage of personnel at airports, handling companies, baggage handling, handling of passengers on the ground, private security, etc., which are faced with a surge of bookings for summer holidays by travelers from all over Europe, who have resumed flying at full speed after two years of pandemic “.