Open the claim file with insurance on WhatsApp. From today it is possible with Generali Italia which accelerates the digital transformation. Those who need to report a claim relating to their car, home, accident and health insurance can in fact contact Leo, the digital assistant, at any time of the day and week. Through a series of questions designed ad hoc according to the specific case, explains the insurance company, the report is processed within a few minutes. The claim can be reported by uploading the attachments and describing the details via chat. In this way, customers can count on a preferential line for opening, damage assessment and reimbursement, as well as the advice of the reference agent. “Being a life partner of people – explain Francesco Bardelli, Chief business transformation officer and Massimo Monacelli, Chief property & casualty officer of Generali Italia – also means anticipating their needs by designing solutions and services that improve their daily lives, and that guarantee greater prevention, protection and assistance. From this point of view we believe that data, for which we have foreseen the acceleration of the evolution of their architecture by exploiting the strategic partnership with Google, are fundamental. Use WhatsApp, one of the most popular channels, to guaranteeing rapid and effective communication is another innovative and technological tool at the service of our policyholders, who have already used and appreciated it thousands of times in recent months and which allows us to further enhance the role of our agents “.
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