Tridico (INPS): “From the board of directors 2 strategic plans for digital transition”

“The issue of the internal reorganization of INPS is central to our activity report, and to this we have dedicated the fourth and last chapter of the Report. It accounts for the transition to digital that INPS is carrying out, calling on internal and external project resources ”. This was stated by the president of the INPS Pasquale Tridico in the Annual Report of the Institute’s XX Annual Report. “Although the digitization of public services – he explains – has been a process that has been underway for many years, citizens still do not perceive digital transactions as the most effective way to interact with the Public Administration. The reason lies in the low usability of the services offered by the public sector, as a result of a technological transformation that has often limited itself to replacing existing physical processes with equivalent digital solutions, without changing established practices, nor the service logic, nor the settings based on previous technologies or internal organization structures. “” For this reason – he underlines – the board of directors has adopted two plans for the current three-year period – the ‘2020-2022 digital strategic plan’ and the ‘2020 ict strategic plan -2022 ‘- with the aim of outlining a precise path of innovation and transition to digital, which the Institute promptly launched. The two Strategic Plans adopted in 2020 have been broken down into a coherent program of innovation projects, developed in parallel with the ordinary processes of maintenance and incremental updating of the ict infrastructures. The new approach outlined in the ict Plan is based on new technological and organizational paradigms. The necessary continuity of services goes hand in hand with the process of evolution and innovation of processes and infrastructures, focusing on platforms that make it possible to offer services to citizens in a proactive way, with simplified and automated procedures “. In fact,” digital transformation cannot be limited to innovation technology and procedures, but requires to intervene on the skills of the staff currently in service, for which a change management plan is underway “, continues Tridico.” INPS – he recalls – has also begun to evaluate and implement modern Artificial intelligence. Correct implementation and automation in relevant areas has the potential to significantly improve the services of the Institute. Not only by reducing the work of employees currently dedicated to repetitive activities with low added value but by retraining it towards activities with greater support for the citizen. recommend specific services for the needs of the individual user, also personalizing the communicative approach, sometimes simpler and more essential or other more articulated and complete “.” As a final result – he clarifies – the citizen will enjoy greater attention, accuracy in identifying his needs, faster times in answer. To this end, INPS is experimenting with cutting-edge technologies in the sector, such as transformers, or machine learning models. All of this, of course, in compliance with the GDPR regulation of the European Union “.