Del Fante, ‘proud of 2021 results, now Poste becomes multiplatform’

Poste Italiane pushes the accelerator on the transformation into a ‘multi-platform company’. It is the CEO Matteo Del Fante who explains that “our historical strength, which is the capillarity of our network of offices today, evolves from the physical one to the one that joins other channels” starting from digital in the perspective of a ‘ platform company ‘, a company that is able to offer the customer the services they need through the channel that is most suitable for them. In a press conference following the presentation of the 2021 results, Del Fante clarifies: “the role of our offices remains central but that of the other channels with which the user has daily interactions is also strengthened. 64% of Poste’s 20 million daily operations in January took place through new channels from online to third-party networks. So the post office network, from the office, to the postman, to the platform for reserving the vaccine, to the call center, says the CEO, becomes on the whole “a service platform that meets customer needs “. The CEO recalled how the company, which today presented an update of the” 2024 sustain & innovate “plan, has also achieved” important results in the financial field: we have grown compared to 2019 % of revenues, 4% of operating margin, 8% of net profits and 27% of dividends, “he said. In 2021 Poste Italiane achieved a net profit of 1.6 billion euros, + 31.0% compared to 2020 (405 million euros in the fourth quarter of 2021, + 31.7% yoy), and achieved revenues for the year 2021 equal to 11.2 billion euros + 6.6% compared to 2020 (2.8 billion euros in the fourth quarter of 2021, -6.4% yoy) ahead of the original objectives of the plan. “We are proud of these results and I want to thank the more than 120 thousand colleagues of Poste Italiane for their commitment and their work” said Del Fante in the conference call with the analysts. The Director then underlined the strategic development of the group which has been repositioned: “Five years ago our company was overexposed in shrinking market sectors such as correspondence and others which accounted for 30% of revenues while segments were underrepresented. growing; the efforts made have allowed us to reverse the situation with growing markets now accounting for 34% of our revenues while shrinking markets account for 23%, “the CEO said.