• Sun. Oct 17th, 2021

easyJet fines 2.8 million from Antitrust for unfair commercial practices


May 10, 2021

The Antitrust Authority imposed a 2.8 million fine on easyJet for unfair business practices. The company’s conduct in the sale of airline tickets for flights operating from 3 June 2020 is targeted. Among the accusations made by the Antitrust Authority that of having proceeded to cancel flights with “incomplete and ambiguous” information, falsely justifying the decision with reasons related to the restrictions to the circulation inherent to the epidemic emergency; having provided misleading information on the rights of passengers in the event of cancellation, failing to propose as a priority the alternative between a new flight and a cash refund and giving priority to issuing a voucher; having created contact difficulties through customer assistance services not only for those requesting refunds but also subsequently for those wishing to use the credit represented by the voucher. A practice, that of easyJet, says the Guarantor, “not only deceptive and omissive but also characterized by specific profiles of aggression” which has “unduly exploited the justification relating to the epidemiological emergency”. The conduct examined above, reiterates the Guarantor for competition and the market, “appear to be an incorrect practice and the professional has unduly exploited the justification relating to the epidemiological emergency, to limit the rights of consumers, who should have been adequately informed and assisted and promptly reimbursed in the event of flight cancellation “.” easyJet is firmly convinced that it has always operated correctly – replies the company – and in full compliance with the laws in force from time to time, despite the difficulties of a regulatory framework in The company is in clear disagreement with the conclusions reached by the Authority, deeming the AGCM provision completely unfounded: for these reasons, easyJet will appeal against this provision “. “During the pandemic, easyJet continued to improve its policies for customers, speeding up ticket refund procedures and improving customer services, as well as offering passengers greater flexibility than ever before,” said the carrier. Flex Guarantee. As part of the Flex Guarantee plan, all passengers have the option to change their flights without a change fee at any time up to two hours before departure, as well as to receive a refund if the flight is subject to government restrictions. easyJet, in full compliance with the law, processes customer refunds within 7 days. ”