Agcom initiates a sanctioning procedure against Dazn “for not having fully complied with the order with which the Authority ordered the company to adopt ‘all necessary measures for the purpose of respecting the rights of users, implementing a effective and efficient customer assistance, which envisages the possibility of direct contact with a natural person, as well as any technical device functional to prevent malfunctions of the platform of origin of the television signal transmitted ‘”. This was announced by Agcom in a statement after the Council of the Authority intervened with three measures on the issue of the transmission by Dazn of Serie A football matches. As a result of the preliminary investigations, and in consideration of the persisting critical issues reported by consumers and associations, the Authority’s offices, the note reads, “considered the initiatives implemented by the company to be insufficient at present both as regards the structure of the system. of customer assistance that the quality of live streaming match broadcasts proposing to the Council the initiation of a sanctioning procedure. On this occasion, within the terms provided for by the regulations in force, the Authority will conclusively evaluate the conduct of Dazn, also in the light of any evidence that the company will deem to submit to the Offices “.
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