Numero Blu, Suardi: ‘100% made in Italy to be close to our customers, thanks to people, processes and technologies’

“Numero Blu is a company that has been dealing with contact centers for over twenty-five years and has chosen to remain 100% in Italy. Our over 1500 operators, who represent the real strength of the company, are located in the central-northern area of ​​the boot and more precisely in Milan, Legnano, Rome, and Settimo Torinese. The choice to stay in Italy is consistent with our mission: to be close to our customers to enhance their peculiarities, triggering a virtuous circle that allows us to unite people, processes and technology “. This is said by the Operations Director of Numero Blu, Valeria Suardi, who goes on to explain which are the main sectors in which the company operates: “Numero Blu works with customers belonging to the oil sector, the large-scale distribution sector, utilities and automotive. However, the company’s expertise is concentrated in the banking and financial sector. In fact, Numero Blu manages to cover 60% of the main players at national level with its services. During the first months of the health emergency we had to revolutionize the company organization and it was one of these banking institutions that launched us the biggest challenge. In just two months – concludes Suardi – we were able to organize online courses that gave over 200 employees the opportunity to train and stay updated on the processes and at the same time we continued to secure our agents by making them work from home in an agile way ” .