Delays and cancellations: the boss of Air France, Anne Rigail, offers “deep and sincere apologies” to the customers concerned – franceinfo

A “deep and sincere apology”. Air France CEO Anne Rigail sent a message to the airline’s customers on Monday July 4 after the flight disruptions of the past few days. Various malfunctions have affected the journeys of many passengers, not to mention the thousands of pieces of luggage still outstanding. “The rerouting to destination of all the delayed baggage will take up to several days”, underlined Anne Rigail. Some 17,000 pieces of luggage are affected, according to an air source interviewed by AFP. The situation stems from “social movements which very seriously disrupted the operation of baggage sorters” on Friday at Roissy-Charles-de-Gaulle (CDG), explained the manager. Employees of the manager of Paris airports, Groupe ADP, including firefighters, went on strike last weekend to demand a salary increase. This resulted every day in dozens of preventive cancellations of flights departing from or arriving at CDG for security reasons: runways at the leading French airport had to be closed. ADP acknowledged that the strike had affected baggage sorting, but only to the tune of 15 flights out of 1,300 on Friday, or 1,500 bags. According to a spokesperson, it is “a computer problem at the level of the companies [qui] caused the greatest damage”. “All of the Air France teams are working tirelessly at your service to resolve the most complex situations, in particular with regard to rerouting [des bagages].” Anne Rigail, General Manager of Air France in a message to customers Passengers deprived of baggage on arrival and having incurred the costs of basic necessities (clothing, hygiene products) can request reimbursement from the company If the baggage has not been found within 21 days, its owner may be compensated up to some 1,607 euros, with supporting documents, under the terms of the Montreal Convention governing certain aspects of air travel. on vacation: why flying will be more complicated this summer While a new notice has been submitted for next weekend, that of the major departures on summer vacation, Anne Rigail stressed that the company had continued to She says she has asked “all” subcontractors and partners “to prepare for strong travel demand”, at 90% of the 2019 level. , our operations are very strong nt degraded by external malfunctions, whether airport social movements or infrastructure malfunctions”.