End of receipts: why does this measure worry consumer associations? – Free lunch

A decree, currently being examined by the Constitutional Council, aims to banish from supermarket checkouts the systematic paper printing of the ticket summarizing your purchases. This development is causing concern among consumer protection associations. Explanations. In a few months, the salesman handing you your receipt at the end of your purchase should be a thing of the past. To get the piece of paper, you will have to ask for it. In any case, this is the purpose of the decree examined by the Constitutional Council with a view to coming into force on January 1, 2023. The objective of this decree: to reduce the use of paper with a view to protecting the environment. since according to the National Assembly quoted by BFM, the receipts “represent 750 kilometers of rolls each year for a supermarket”. Do not question customers directly According to a press release, issued by UFC-que-Choisir and co-signed by other consumer defense associations, after the text comes into force, customers “would only be informed, by posting at the cash desk, that if they wish to obtain a ticket, they must expressly request it” and this, regardless of the amount of their purchases. For the UFC, the problem with this decree lies precisely in the fact that the consumer will therefore not be explicitly offered the receipt, which is problematic. “We would expect consumers to be systematically asked whether or not they want to get a ticket,” the statement said. Fear of the rise of intrusive ads But that’s not all. The associations consider that not only does the generic display risk being drowned in the numerous information that is already displayed at the checkout, but they also fear that this measure is “likely to facilitate via technical marketing the creation of databases by merchants and in particular to lead to the development of intrusive or unwanted advertisements. Lost proof of purchase? Finally, consumer defense associations fear a decline in the power of the customer, who without proof of material purchase, could find himself in difficulty when he has to assert his legal guarantees. “The ticket also makes it possible to verify the accuracy of the amount of the transaction, a far from trivial precaution to avoid errors at the checkout, such as not taking into account a promotion and especially in the face of the increased risk of scams. to contactless payments in the event of non-printing”, warns the press release. Without opposing a change in the law, consumer advocates are instead asking the government to review the copy and systematically offer the customer a receipt.